WinLion Online Casino Privacy Policy

At WinLion Online Casino, we are fully committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your data when you access our platform at winlion.com. We encourage you to read this document carefully before registering an account or using any of our services. By continuing to use our website, you confirm that you have read and understood the terms described here. At WinLion, we take our legal and ethical obligations seriously and ensure that your data is handled with the highest standards of care.

Who We Are

WinLion Online Casino is operated under an Anjouan Gaming License, and our primary domain is winlion.com. We also operate regional mirrors including winlion.casino for players in Cyprus and Malta, and winl1on.com for players in DACH markets. Our services are available in English, French (Canadian), Greek, and German. As the operator of this platform, we act as the data controller responsible for your personal information. If you have any privacy-related questions, you can reach us at [email protected] at any time.

What Information We Collect

When you create an account or use our services at Win Lion Online Casino, we may collect the following categories of personal data:

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Username, *Wcz}AH!z&Yn8N7[, and account preferences
• Payment details including Interac, Visa, Mastercard, and Apple Pay information
• Government-issued identification for KYC (Know Your Customer) verification
• IP address, device type, browser type, and operating system
• Transaction history, deposit and withdrawal records in CAD
• Gaming activity, session duration, and betting patterns
• Communications you send us via live chat, email, or our contact form

We collect this information directly from you during registration, through your use of WinLion Casino, and via automated technologies such as cookies and analytics tools.

How We Use Your Personal Data

We use the personal information we collect for a number of lawful purposes. At WinLion, we process your data to:

• Verify your identity and comply with anti-money laundering (AML) and KYC requirements
• Process deposits and withdrawals, including minimum deposits of CAD 20 and withdrawals from CAD 50
• Provide access to our full game library of up to 10,000 slots and 1,000 live dealer games
• Administer bonuses, including our Welcome Package and WinLion Casino bonus codes
• Manage loyalty program points and VIP tier benefits
• Deliver customer support through our 24/7 live chat and email services
• Send you promotional communications where you have provided consent
• Monitor for fraud, problem gambling, and suspicious activity
• Comply with our Anjouan Gaming License obligations and applicable laws
• Improve our platform, services, and user experience

Legal Basis for Processing

We at WinLion process your personal data on the following legal grounds:

• Contract performance — we need your data to provide the services you signed up for
• Legal obligation — we must comply with licensing, AML, and regulatory requirements
• Legitimate interests — we use data to protect our platform, prevent fraud, and improve our services
• Consent — for marketing communications and non-essential cookies, we rely on your explicit consent

Cookies and Tracking Technologies

Our WinLion platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze how our site is used. We use the following types of cookies:

• Essential cookies — required for the website to function properly, including login sessions and security
• Analytical cookies — help us understand how visitors interact with our site
• Marketing cookies — used to deliver relevant promotions and WinLion Casino bonus offers
• Preference cookies — store your language and display settings

You can manage your cookie preferences through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of our services, including the Win Lion Casino login process.

Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers who assist us in operating WinLion Casino Canada. These include:

• Payment processors such as Interac, Visa, and Mastercard
• Game providers including Pragmatic Play, Microgaming, Play'n GO, and others
• Identity verification and KYC service providers
• Fraud prevention and security technology partners
• Analytics and marketing platforms (where you have consented)
• Regulatory authorities and law enforcement, where required by law

All third parties we work with are contractually obligated to handle your data securely and only for the purposes we specify.

Data Retention

We retain your personal data for as long as your account remains active or as required to fulfill our legal and regulatory obligations. Under our Anjouan Gaming License, we are typically required to retain transaction and identity records for a minimum period following account closure. When data is no longer needed, we securely delete or anonymize it. If you close your account at Win Lion Online Casino, we will continue to retain certain records in compliance with applicable laws.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us at WinLion Online Casino:

• Right to access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate or incomplete information
• Right to erasure — in certain circumstances, you can request that we delete your data
• Right to restriction — you can ask us to limit how we process your data
• Right to data portability — you can request your data in a structured, machine-readable format
• Right to withdraw consent — you may withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at [email protected]. We will respond to all legitimate requests within a reasonable timeframe.

Responsible Gaming and Data

Our Win Lion Casino platform takes responsible gaming seriously. We use your data to support tools such as deposit limits, loss limits, bet limits, cooling-off periods, and self-exclusion options. If you choose to self-exclude or set account restrictions, we retain the necessary data to enforce those restrictions and prevent you from circumventing them. We will never use your gaming data to encourage you to gamble beyond your chosen limits.

Security of Your Information

We at WinLion implement robust technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. These measures include SSL encryption, secure payment processing, access controls, and regular security audits. While no system can guarantee absolute security, our team continuously monitors and updates our defenses to keep your information safe at WinLion Casino online.

Children and Minors

Our services are strictly intended for adults aged 18 years and over. We do not knowingly collect personal data from individuals under the legal gambling age. If we discover that a minor has registered on our platform, we will immediately close the account and delete any associated data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer at WinLion Online Casino. When we make material changes, we will notify you via email or a prominent notice on our website. Your continued use of our platform following any update will constitute your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or complaints about how we handle your personal data, please do not hesitate to reach out to our team at WinLion. You can contact us through our 24/7 live chat at winlion.com, by email at [email protected], or via our on-site contact form. We are committed to addressing your concerns promptly and transparently.