WinLion Terms and Conditions

Welcome to WinLion. These Terms and Conditions govern your access to and use of our website, products, and services available at winlion.com. By registering an account or using our platform, you agree to be bound by all provisions set out in this document. We encourage you to read these terms carefully before proceeding. If you do not agree with any part of these conditions, please do not use our services.

1. About Us

At WinLion, we operate under an Anjouan Gaming License, which authorises us to provide online gaming and betting services to eligible players in permitted jurisdictions. Our platform was established in May 2025 and is accessible primarily at winlion.com for Canadian players, at winlion.casino for players in Cyprus and Malta, and at winl1on.com for players in DACH regions including Germany, Austria, and Switzerland. We are committed to maintaining a safe, fair, and transparent gaming environment for all our users.

2. Eligibility and Registration

2.1 Age and Jurisdiction Requirements

To use our WinLion platform, you must meet the following eligibility requirements. We do not permit individuals from restricted territories to open accounts or access our services. Players who attempt to circumvent geographic restrictions violate our terms and may have their accounts terminated.

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher
• You must not be a resident of any restricted country, including but not limited to: the USA, United Kingdom, Australia, France, Germany (except via winl1on.com), the Netherlands, Russia, Ukraine, and others listed in our restricted countries policy
• You must provide accurate, truthful, and complete registration information
• You may only hold one active account on our platform at any time
• You must not be acting on behalf of any third party when using our services

2.2 Account Verification

We reserve the right to request identity verification documents at any time. This Know Your Customer (KYC) process is required under our licensing obligations and anti-money laundering commitments. Until verification is complete, we may restrict account functionality including withdrawals. We may request government-issued photo ID, proof of address, and payment method confirmation.

3. Deposits and Withdrawals

3.1 Deposit Policy

At Win Lion, we accept deposits in Canadian Dollars (CAD). The minimum deposit amount is CAD 20. We currently support the following deposit methods:

• Interac
• Visa
• Mastercard
• Apple Pay

We do not accept deposits from third-party accounts. All funds must originate from payment methods registered in your name.

3.2 Withdrawal Policy

Our WinLion withdrawal process is designed to be efficient and transparent. The minimum withdrawal amount is CAD 50. Withdrawal requests are processed back to the original deposit method where applicable, including Interac, Visa, and Mastercard. The following limits apply:

• Daily withdrawal limit: CA$1,500
• Weekly withdrawal limit: CA$3,000
• Monthly withdrawal limit: CA$12,000

Processing time is up to 30 minutes on our end. Credit card withdrawals may take up to 24 hours to appear, while Interac transfers typically arrive within 1–3 business days. VIP players may be eligible for adjusted withdrawal limits as part of their benefits.

4. Bonuses and Promotions

4.1 Welcome Package

We offer new players at WinLion a generous Casino Welcome Package spread across four deposits, with up to CA$1,500 in bonus funds plus 240 Free Spins in total. The breakdown is as follows:

• 1st Deposit: 100% match up to CA$500 + 180 Free Spins (20 per day for 9 days)
• 2nd Deposit: 125% match up to CA$300
• 3rd Deposit: 75% match up to CA$300
• 4th Deposit: 100% match up to CA$400 + 60 Free Spins (20 per day for 3 days)

The Welcome Package is subject to a 40× wagering requirement. The maximum bet while wagering bonus funds is CA$5, the minimum qualifying deposit is CA$40, and the maximum win from Free Spins is CA$60.

4.2 Ongoing Promotions

Our Win Lion platform offers a range of weekly promotions including deposit spins from Monday to Thursday, weekend reload bonuses on Friday through Sunday, Fortune Wheels, and WinLion Quests for new and returning players. Weekly Cashback is available to all loyalty members, ranging from 3% at Bronze level up to 25% at King level. Live Casino Cashback at 10% is credited every Monday.

4.3 General Bonus Rules

All bonuses and promotions offered by us are subject to the following general conditions:

• Bonuses are non-transferable and may not be exchanged for cash except in accordance with applicable wagering requirements
• We reserve the right to modify, suspend, or withdraw any promotion at any time
• Bonus abuse, including collusion, the use of multiple accounts, or systematic exploitation, will result in bonus cancellation and may lead to account suspension
• A WinLion bonus code or promo code may be required to activate certain offers — codes are provided through our official communications
• Free Spin winnings are subject to applicable wagering requirements before withdrawal

5. Loyalty Programme and VIP

At WinLion, we operate a 26-level Loyalty Ladder that rewards players for their activity on our platform. Players earn 1 Loyalty Point per CA$0.10 wagered on real money or bonus funds. Points never expire and are never reset. Level-Up rewards including free spins and cash bonuses are credited automatically. Birthday Bonuses are available to players from Silver level upward, ranging from CA$10 to CA$5,000 for King Lion members.

Our Win Lion VIP Programme offers four exclusive tiers — Bronze, Silver, Gold, and Platinum Lion — stacked above the 26-level loyalty ladder. VIP members receive a dedicated account manager reachable via Live Chat, WhatsApp, Telegram, and email, as well as daily cashback, accelerated withdrawal processing, tailored cashout limits, and access to VIP-only tournaments and exclusive promotions. VIP status can be achieved by making a single deposit of CA$500 or through a status-match request.

6. Game Availability

Our WinLion casino offers up to 10,000 slot titles and up to 1,000 live casino games from leading providers including Pragmatic Play, Microgaming, Play'n GO, Hacksaw Gaming, NetEnt, BGaming, and many more. We offer a full range of game categories including Slots, Live Games, Table Games, Crash Games, Instant Games, Game Shows, Jackpot Games, Video Poker, Scratch Cards, Bingo, Lottery, Virtual Sports, and a complete Sportsbook. Progressive jackpots are paid in full. Our sportsbook covers NHL, NBA, UFC/MMA, football, tennis, and esports with pre-match and live betting, Cash Out, Bet Builder, and Outrights functionality.

7. Responsible Gambling

We take our responsible gambling obligations seriously. At WinLion, we provide the following player protection tools:

• Deposit limits
• Loss limits
• Bet limits
• Cooling-off periods
• Self-exclusion

We encourage all players to gamble responsibly. If you believe you may have a gambling problem, please contact our support team or make use of our self-exclusion tools immediately. Our Win Lion support team is available 24/7 via Live Chat or by emailing [email protected].

8. Prohibited Activities

We strictly prohibit the following activities on our platform:

• Using automated software, bots, or any artificial means to interact with our games or systems
• Engaging in any form of fraud, collusion, or money laundering
• Opening multiple accounts to exploit bonus offers
• Providing false or misleading personal information during registration or verification
• Attempting to exploit software bugs or vulnerabilities
• Using our services from a restricted country or jurisdiction

Violation of any of these rules may result in the immediate suspension or permanent closure of your account and forfeiture of any outstanding balances where permitted by law.

9. Intellectual Property

All content available on our website, including but not limited to logos, game graphics, text, software, and branding elements, is owned by or licensed to us. You may not reproduce, distribute, modify, or use any of our intellectual property without prior written consent. The WinLion name, logo, and associated marks are protected trademarks.

10. Limitation of Liability

We provide our services on an "as is" and "as available" basis. While we strive to maintain uninterrupted service, we do not guarantee that our platform will be free of errors or downtime. We are not liable for any loss of data, profits, or gaming opportunities arising from technical failures, interruptions, or circumstances beyond our reasonable control. Our total liability to you shall not exceed the amount deposited by you in the 12 months preceding the claim.

11. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Anjouan and the jurisdiction in which we operate under our gaming licence. Any disputes arising from the use of our Win Lion services should first be directed to our customer support team at [email protected]. We are committed to resolving disputes in a fair and timely manner. If a resolution cannot be reached directly, you may refer the matter to the relevant regulatory authority.

12. Amendments to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. When we make material changes, we will notify registered users via email or a notification on our website. Your continued use of our WinLion casino online services following any such changes constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of any updates.

13. Contact Us

If you have any questions about these Terms and Conditions or any aspect of your account, our Win Lion customer support team is available 24 hours a day, 7 days a week. You can reach us via Live Chat on our website, by submitting our on-site contact form, or by emailing us directly at [email protected]. We are here to help and committed to providing prompt, helpful assistance in English and French.